In 1998, usability expert Rolf Molich (co-inventor with Jakob Nielsen of the heuristic evaluation method) gave nine teams three weeks to evaluate the webmail application www.hotmail.com. The experiment was part of his series of Comparative Usability Evaluations (CUEs), through which he began to identify a set of standards and best practices for usability tests. In [...]

From OpenSocial If you’re new to developing social applications, it can be difficult to immediately grasp how good applications facilitate fun and meaningful social experiences. To accelerate your learning, we’ve come up with a list of a few light-hearted recommendations around building good social applications. Not all of these “best practices” are necessary in every [...]

Our process includes three phases: Exploration, Analysis, and Design. Throughout each phase, we carefully collect and integrate user feedback so that we design products that work the way people work.